Know what shape it was in

Condition surprises kill trust

Borrowers dispute prior damage when history lives in a thread nobody saved. Service and condition on the asset give the desk a shared timeline before the next checkout.

Service logs on the asset

Record issue description, repair notes, parts used, cost, vendor, downtime start and end, next service date, and open or closed status. Closing a log can move an asset from in repair back to available.

• Parts, cost, and vendor on the log
• Downtime windows that block bad loans
• Open or closed status for repair state

Photos and condition timeline

Attach service photos to a log. The asset condition timeline aggregates checkout, return, and service events with attachments so history is readable in one place.

Downtime before the next loan

While gear is in repair, downtime keeps it out of the “available now” story. Reservations that conflict with downtime can be caught before you approve a doomed shoot.

Link to checkout returns

Damaged returns with photos feed the same accountability story as formal service logs—so a cracked LCD after Friday’s return is not forgotten by Monday’s loan.

Hand a clean history to the next borrower

Before lending again, review what broke and what was fixed. Fewer hallway arguments. Fewer “it was already like that” surprises.

Common use cases

• Log a cracked LCD after return and keep the asset in repair until closed.
• Attach repair photos before putting a camera back in circulation.
• Review the timeline when a borrower disputes prior damage.
• Block a reservation while a projector is in downtime.

Related features